While not every customer interaction happens face-to-face, the work done behind the scenes is just as essential to creating the exceptional service experience OlyFed is known for. Thomas consistently goes above and beyond to serve his internal customers, his fellow OlyFedders, with accuracy, speed and care. Known for delivering high-quality data and reports under tight deadlines, he approaches every request with a solution-oriented mindset and a can-do attitude. If he doesn’t immediately have the answer, he’ll dig until he finds it. His commitment to excellence ensures that teams across the Association have the information they need to make well-informed decisions.
More than simply fulfilling requests, Thomas anticipates what others might need before they even ask. His proactive approach and deep understanding of OlyFed’s data help teams gain valuable insights into customer behavior and branch activity. Whether tackling complex reporting projects or adding thoughtful details that make his work even more useful, Thomas consistently exceeds expectations, often delivering results well ahead of schedule.
Thomas has an incredible ability to blend technical precision with a spirit of service,” Josh Deck, President & CEO said. “His work makes us better at what we do every day and we are thrilled to honor him with this recognition.”
Beyond his technical expertise, Thomas brings positivity and a sense of humor to the team. Colleagues appreciate his dependability, collaborative spirit and the occasional animated conversation about Mariners baseball. His passion for the game mirrors his passion for his work: thoughtful, strategic and always aiming for the win.
