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Compliance Manager, Heidi Retzlaff Celebrates 25 Years with OlyFed

Congratulations to Compliance Manager, Heidi Retzlaff, who celebrates 25 years with OlyFed this month.

Heidi RetzlaffIn August of 1996, Heidi was hired as a Customer Service Representative at the Downtown Olympia branch and a year later, she transferred to the Operations Department as an Assistant.

In 1999, Heidi was promoted to an Operations Assistant III, and in 2003, she transferred to the Compliance team in a similar role. Five years later, Heidi was promoted to Assistant Operations Manager and in 2015 she transferred back to Assistant Compliance Manager. Then in April 2020, Heidi was promoted to her current role as Compliance Manager.

Heidi is a Certified Anti-Money Laundering (AML) Professional and she holds her Fraud Professional certificate. On several occasions, Heidi has been honored for her commitment to excellence, receiving awards for her commitment to life-long learning and her dedication to improving her skills and abilities.

“Heidi plays a critical role in our organization, seeing to it that we continue to hold ourselves accountable to the highest industry and regulatory standards,” Lori Drummond, President & CEO said.

OlyFed Quarterly Celebration Winners

“Heidi continues to look for opportunities to improve our systems and protect our customers and the institution from fraud and other financial crimes. Heidi’s caring heart and attention to detail continue to make our organization and the services we deliver better.”

In her free time, Heidi enjoys spending time with her family, volunteering at Animal Services and as a director for Fur Love Haven animal rescue.