While many of the interactions that shape the customer experience happen at our branches, much of what keeps OlyFed running smoothly happens behind the scenes. Gaylene plays a vital role in our daily operations, managing facilities and mailing responsibilities and ensuring our teams have the support they need to serve customers every day. Gaylene handles many of the difficult and often unseen tasks, from coordinating repairs and maintaining facilities to resolving vendor issues, postal challenges and unexpected branch needs. She is incredibly reliable and carries out every responsibility with exceptional professionalism and grace.
Beyond handling the responsibilities of her role, Gaylene anticipates needs before they become problems. Her attention to detail and proactive approach help prevent disruptions, ensuring OlyFedders can stay focused on serving customers and branches can operate efficiently. Following a colleague’s retirement last year, Gaylene seamlessly took on additional responsibilities, embracing the increased workload with positivity and never missing a beat.
“Gaylene embodies the spirit of service that makes OlyFed special,” said Josh Deck, President & CEO. “Whether solving unexpected challenges, supporting our teams or ensuring every detail is taken care of, she consistently goes above and beyond.”
She is always the first to step in when help is needed and makes everyone she encounters feel welcomed, heard and valued. Even during the busiest moments, she gives people her full attention and treats everyone with kindness and respect. Her dedication to serving others and commitment to excellence make her exceptionally deserving of this recognition.
