We Value Your Feedback

At OlyFed we are committed to continuous learning and improvement. As we continue to grow and evolve as a local financial institution, it’s important to understand how we are meeting the needs of both new customers and existing customers who are opening accounts with us.

Because you’ve done business with us recently, we’d love your feedback so we can continue to be excellent at serving the needs of customers like you. Below you will find a short survey that should only take a few minutes to complete. Your responses will be used to help us better understand what we’re doing well and how we can improve.

We thank you in advance for your thoughtful input and insights.

Customer Experience Survey

1. Please tell us a bit about yourself. What account(s) have you recently opened with OlyFed? Please mark all that apply.
2. Which method did you use to open your account?
3. Overall, how satisfied are you with your account opening experience?
4. How easy was it to open your account?
5. How well does your new account meet your financial needs?
6. Was the account-opening process completed in a reasonable amount of time?
7. Have you successfully enrolled in digital banking?
8. If yes, how easy was it to set up online/mobile banking?
9. How satisfied are you with our digital banking tools so far?
10. Were the account requirements, fees and features explained clearly?
11. How would you rate the professionalism and friendliness of our staff?
12. Did our team answer all your questions?
13. Did you feel valued as a customer during the account-opening process?
14. Have we followed up appropriately since your account was opened?
15. What was the primary reason you chose our bank?
16. On a scale of 1 to 5, how likely are you to recommend our bank to a friend, family member or colleague? (1=Very Unlikely, 5=Most Likely)
17. What is your preferred method of communication?