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Technology Above the Bottom Line

By: Mike Bowen, Senior Vice President / Chief Information Officer 

I don’t know how many times over the past few months I heard someone say, can you imagine going through this pandemic 10 years ago without the technology we have today?

Technology has really transformed the way we do business, shop, communicate, access entertainment and experience life together. Prior to the coronavirus, we had just a handful of employees who worked remotely and in the matter of just a couple weeks, we had more than 60 of our team members set up with secure home offices to be able to serve and support our customers.

Even better, we had the digital banking tools in place to safely meet the financial needs of our clients without them having to do it in person. With our robust digital banking systems in place, customers were and are able to pay bills, check balances, transfer funds, deposit checks, manage debit cards, open new accounts and submit loan applications all online.

Additionally, our tools like PopMoney allow customers to transfer funds between people from a mobile device, providing a safe and convenient way to pay friends and family without having to exchange cash. Our mobile wallet enabled debit cards are a touch-free way of purchasing goods at a store using your smart phone and our Card Valet app provides additional security and protection by giving you the ability to turn your debit card on and off and set alerts so you know instantly about unusual or unauthorized card use.

olyfed.com webpage on mobile phone screen to show responsive design

Over the past several years, we’ve invested millions of dollars in technology for the benefit of our customers and these past several months have proven their importance and value. Soon we will be launching a new digital banking platform that will include upgrades like a Personal Financial Management (PFM) tool, which categorizes your purchases and spending patterns, helps generate a budget for you and provides a dashboard for all your accounts; making it easier for you to reach your financial goals. There will be other new and exciting features as part of this platform update, based on feedback from you, our customers.

Ultimately, that’s what we’re all about. We want you to thrive by making the process of managing your money simple, easy and stress free. It’s why we now have a dedicated digital banking team in place to help answer your questions and ensure the tools we’ve put in place work for you. This combination of high-touch service and high-tech tools is how I define banking that’s mutual and why I believe we put technology above the bottom line.

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