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We've seen an increase in customers reporting phishing attempts over the phone. Please be diligent in knowing how to spot, avoid and report scams.

Security

How to Spot, Avoid and Report Phishing Scams

Scammers know how valuable your personal and financial information is and they’ll attempt to trick you into sharing your private and confidential data to gain access to your bank account.

 It’s important to remember OlyFed will never:

  • Ask you for your login credentials such as your PIN or password!
  • Ask you for your Secure Access Code (SAC).
  • Ask for your social security number, login information.
  • Call you and ask you to perform any actions like transferring money to other accounts
  • Use scare tactics, threats or high-pressure language to get you to act quickly.

When in doubt, always hang up and call us directly at (360) 754-3400.

In the meantime, be sure to review these three important steps to protect yourself from fraud.

1.) Spot

Don’t fall for fake – learn how to identify suspicious texts, emails and phone calls with these tips to help you spot, avoid and report phishing scams.

Be wary of unsolicited calls, texts or emails.

Scammers may call, text or email you impersonating your bank. OlyFed will never ask you for your login credentials such as your PIN or password! In addition, OlyFed will never ask you for your Secure Access Code (SAC). This is the six digit code you receive when logging into Online/Mobile banking for the first time on a new device.

Be suspicious of callers asking you to take action.

We will never call you and ask you to perform any actions like transferring money to other accounts or making any money movements or similar actions. If anything feels off at all, hang up the phone and call us back directly at (360) 754-3400. This way you know you are talking directly with an OlyFed employee.

Look out for high-pressure tactics.

Banks will never use scare tactics, threats or high-pressure language to get you to act quickly, but scammers will. Demands for urgent action should put you on high alert. Never give out your personal information like your social security number, login information, etc.


Woman on her laptop computer

2.) Avoid

Practice good password hygiene.

Create strong, impersonal passwords or passphrases. Don’t reuse the same password on more than one account. Change your passwords often.

Set up multi-factor authentication (MFA).

This helps enhance your security protection.

Update your security software.

This will protect your computer and phone from security threats, which could expose your personal or financial info to scammers.


3.) Report

Help fight scammers by reporting them.

Forward suspected phishing emails to the Anti-Phishing Working Group at reportphishing@apwg.org. If you got a phishing text, forward it to SPAM (7726). Then report it to the Federal Trade Commission or call 1-877-FTC-HELP (382-4357).

If you feel you’ve been the victim of a scam, and you did provide personal or financial information, contact your bank immediately.

Report your OlyFed card stolen by calling (360) 754-3400 during regular business hours. After hours, report a stolen debit card at 1-800-472-3272. Change your passwords and visit IdentityTheft.gov.

Closely monitor credit reports.

Obtain a free copy of your credit report once every 12 months from each of the 3 major credit reporting agencies (Experian, TransUnion, Equifax). If you feel your identity has been compromised, place a fraud alert on your accounts and/or freeze your credit by contacting the three credit reporting agencies.

Your Security Is Our Top Priority

As always, we’re here to help. Our personal bankers are dedicated to keeping your accounts safe and secure and they can help explain the best ways of setting passwords and accessing current fraud protection resources. For more information or if you have any concerns regarding your accounts with OlyFed, please don’t hesitate to contact us or call (360) 754-3400. We’re here to assist you!

 

Digital Security Resources