Debbie was hired in October of 2014 and since then she’s been the voice of OlyFed, answering all of the incoming calls to the bank. Thoughtful, kind, compassionate and personable, Debbie is quick on her feet directing customer questions to the right person or department for the proper care and support.
“Having started as the receptionist here at OlyFed, I know the challenges of the position,” Lori Drummond, OlyFed President and CEO said. “You receive so many questions from customers and the public on such a wide-variety of topics that you need to be 100% focused on the task at hand, all while other incoming lines ring and you have visitors waiting in the lobby.”
“Debbie handled the demands of the job like a real pro,” Drummond continued. “She ensured everyone knew they mattered and that their call or visit was important us. She has been a major contributor to our culture of hospitality and excellence in service here at OlyFed.”
Beyond serving as lead traffic director for calls and guests, Debbie could always be counted on for timely and organized clerical and administrative support. In fact, Debbie was recognized for her extraordinary service, when she was honored with the Kris Fischer Award in 2018, which is OlyFed’s highest level of distinction for customer service.
As Debbie heads into retirement, she is looking forward to spending more time with her family and friends, including helping out with transporting her many grandkids to and from their activities! You will also find her out and about volunteering in the community volunteering and she already has her first trips already planned to Bryce, Zion and Grand Canyon national parks.
Debbie, we wish you much fun, joy and all the best as you sail off into retirement!