Update: January 15, 2021 │ Branch Hours Update
Beginning on Tuesday, January 19 all branches will extend their hours, operating Monday through Friday from 9:00 a.m. to 5:30 p.m. Branch lobbies will remain closed; however, we will continue to service customers using our drive-thru-only service model.
Thank you for your patience and understanding as we strive to provide the highest level of service and support while keeping you and our team healthy and safe. We’re grateful to have you as a customer!
Update: June 25, 2020 │ Branch & Office Operations Update
You Are & Always Will be Our Top Priority
It’s an honor to serve you and we’re so grateful for your trust and loyal business. We understand these are challenging times for everyone and we are doing our best to continue to provide the highest-quality service and support possible while meeting the health and safety needs of our employees, customers and community.
As our communities begin to reopen under the Governor’s four-phase plan, we’ve received many questions regarding when our branch lobbies will be open to serve our customers in-person.
At this point, it’s hard to give a specific date because there are several factors that influence that decision. First, we want to create a safe and healthy environment for us to conduct business so we’re properly equipping and setting up our lobbies and offices to successfully conduct business in a safe and comfortable manner.
We also recognize there are many state and federal regulations that must be met and we want to ensure we meet the highest standards of customer and employee protection. In addition, many customers are sharing they appreciate receiving the care and service they need through our digital channels, ATM’s and drive-thru assistance. In special cases and circumstances, we are assisting customers in the branch by appointment only. For the most part, our team is doing their best to keep customers safe by signing loan documents and account paperwork via methods that maintain social distancing standards.
Right now, we’d rather be extra cautious when it comes to opening our lobbies and departments in case there is another larger outbreak of the virus, so we’re not having to take steps backward. Realistically, we will likely be slow to fully open our branch lobbies and offices until conditions improve and we have more information to make confident evaluations for the health and well-being of you, our customers and employees.
When we do reopen our lobbies, we will have some new operating procedures we will ask our employees, customers and visitors to follow for the care and well-being of everyone in our facilities.
Customer Capacity Limits
- When branch lobbies and offices open, to ensure everyone is able to practice safe social distancing, we ask customers to limit lobby visits to one person per household, if possible.
- If lobby capacity is met, customers will be asked to wait at their car until notified.
Encouraged Social Distancing
- Floor markers are installed to aid with 6 ft. social distancing best practices.
Protective Plexiglass Shields
- Transparent plastic shields have been added at teller windows and desks for the safety and protection of our customers and employees.
Protective Face Masks
- Currently, the State of Washington has a public order requiring all citizens to wear a protective facemask outside of their homes.
- In compliance with this safety standard, all OlyFed employees are wearing protective masks and we ask all customers and community members to wear a mask when visiting any of our branches/offices.
- If you do not have a mask when visiting one of our facilities, we kindly ask that you use one of the disposable masks provided.
- If you are unable to use a mask, we will accommodate you using our drive-thrus, ATM’s or our digital banking platforms.
- For your safety and the well-being of our employees, when our lobbies open to the public, we will have greeters at each of our entrances to check ID’s for customers wearing a mask.
- For customers without a mask, our greeters will make a disposable mask available to them.
- Greeters may also be asking visitors a short set of symptom survey questions as an added precaution. If visitors have experienced any symptoms of COVID-19 in the past 72 hours, we may request they not enter our branch and/or office to ensure the safety of all other customers and OlyFed employees.
Thorough Cleaning & Disinfecting
- We’ve implemented a rigorous cleaning and sanitizing process that includes regularly disinfecting high touch areas and objects throughout the day.
- Nightly, each branch/office receives a more thorough deep cleaning to ensure all of our facilities are safe for conducting business the next day.
- Hand sanitizer is available in high touch areas throughout our branch and office buildings to ensure all facility visitors and employees have immediate and convenient access to healthy hand cleaning supplies.
Schedule an Appointment
- We continue to offer customers the ability to schedule an appointment at their local branch if they need to access a safe deposit box, open an account or sign loan paperwork.
- To set up an appointment, please call your local branch.
Coffee Service & Restroom Use
- Unfortunately, we will not be able to provide coffee and/or any treats to our customers for a while as we look to limit avenues for public contact/exposure to the virus.
- For similar reasons, we are also going to be more firm and diligent in terms of limiting the public use of our restrooms.
- These two tactics will better help ensure the health and well-being of our customers and employees as we strive to create a clean and safe environment for conducting business.
Customer Reception Areas
- Lastly, reception chairs in our lobbies have been removed as an added precaution in keeping facility occupancies to a minimum to best allow for social distancing. While we love spending time with our customers and making our lobbies as comfortable as possible, at this time we ask for your cooperation in keeping your visits focused on business purposes.
We thank you for your patience and understanding as we work through many of these policies, concerns, questions and ever-changing conditions throughout our communities. We will continue to evaluate and make decisions with care and compassion at the forefront and we will always put the health, safety and well-being of our employees and customers as our top priority.
In the meantime, we’re offering branch visits by appointment only. Simply submit a request and we’ll get back to you shortly. We look forward to serving you!
Update: May 20, 2020 │ WA Unemployment Fraud Alert
Recently, we were made aware of a large-scale fraud ring exploiting the COVID-19 crisis to commit large-scale fraud against the state’s unemployment insurance program.
Over the course of the past couple of weeks, we have received quite a few calls from customers sharing their identities have been compromised by fraud claims through Washington’s Employment Security Department.
If you’re a customer who believes your identity has been used to make a false unemployment claim, we recommend you call us so that we can flag your bank account(s) to protect against any additional fraud. We also advise you to monitor your accounts regularly, including using CardValet to get timely transaction alerts and to quickly manage controls on the use of your debit card(s).
In addition, you might consider checking your credit to ensure no credit has been authorized without your knowledge and/or permission. Another suggested best practice if your identity has been compromised is temporarily freezing your credit through the three major credit bureaus (Equifax, Experian and TransUnion) so credit cannot be extended without your approval.
If you have questions or need support, please call us at (360) 754-3400. Thank you!
Update: May 19, 2020 │ Branch Hours to be Extended Beginning Tuesday, May 26, 2020
Beginning on Tuesday, May 26 all branches will extend their hours, operating Monday through Friday from 9:30 a.m. to 5:30 p.m. Branch lobbies will remain closed; however, we will continue to service customers using our drive-thru-only service model.
Update: March 27, 2020 │Limited Branch Operations
As our state’s stay at home order continues, we are experiencing limited staff resources as well as lighter customer transaction volumes at our branches.
In light of these circumstances, beginning on Monday, March 30 all of our branches will continue using our drive-thru-only service model; however, our operating hours will change to 10 a.m. to 4 p.m. Monday through Friday.
Please remember, you can do almost all your banking without having to do it in person. With our digital tools and other banking resources, you can:
- Open accounts online
- Manage your finances using your mobile device or home computer
- Apply for a mortgage loan online
- Apply for a personal loan online
- Make deposits using Mobile Check Deposit or our Night Drop Boxes
- Access cash at any of our 33,000+ surcharge-free MoneyPass ATM’s.
We are so grateful for your flexibility and understanding during this unusual time. From our OlyFed family to yours, we hope you’re well. Thank you for all the kindness and consideration you continue to share with us. We’re thankful for you.
Update: March 24, 2020 │Financial Assistance Information
We understand current affairs are creating a number of challenges in everyone’s lives, including financial stress. We want to reassure you, we’re here to help you during these difficult times. Acknowledging everyone’s situation is unique, we are here to work with you one-on-one to develop a plan that works best for everyone involved.
From experiencing the loss of income to having trouble making loan payments, we’re here to create individual solutions for you. If you’ve been impacted by COVID-19 and you’re having trouble managing your loan payments, we might be able to help in the following ways:
- Waiving late fees
- Deferring payments
- Modifying the terms of your loan
- Temporarily pausing credit reporting
- Moving to interest-only payments in the short-term (For small businesses)
- Gaining assistance through US Small Business Administration (SBA)
In addition, we recognize a loss of income during this pandemic could affect deposit accounts as well. Our team of knowledgeable and caring bankers are here to work with you on an individual basis and could potentially help during this time by waiving:
- Overdraft fees
- Early withdrawal penalties
- PopMoney fees (Person-to-Person payments using your smartphone)
- TransferNow fees (Move money between accounts held at various financial institutions)
These are just some of the ways we could possibly assist. Please contact us today and we can connect you with one of our team members who can begin developing a personalized response plan for you. Thank you for your trust and confidence and for choosing OlyFed as your financial partner. We’re grateful to you.
Update: March 24, 2020 │Customer Service Message Regarding Mortgage Loans
As a result of current market conditions, our response to mortgage applications, phone calls and inquiries may be delayed because of a larger than normal volume of requests, along with limited staffing. We appreciate your patience and understanding. Please know we are doing our best to serve you and provide the highest quality customer experience possible.
Update: March 23, 2020 │Update Regarding Governor’s Stay at Home Order
This evening Governor Jay Inslee announced a stay-at-home order for Washington residents. The Governor instructed people to stay home except when traveling for essential work, buying food and similar supplies or returning to their own homes.
Banking is one of the essential services that remain operational to support the daily functions of Washington households. As a valued customer, we remain open and committed to providing you with the highest quality financial services and support.
We continue to operate with limited staff; making every effort to ensure all of our locations remain open to serve you. Should staffing resources become further limited, we may need to consolidate our locations and/or hours of operation.
For your health and the well-being of our staff, we continue to operate using our drive-thru only service model. We ask for your help and strongly recommend you limit in-branch appointments to critical services at this time.
For the most up-to-date information, be sure to visit our COVID-19 Resources page. Please remember all the digital banking services and resources available to you. You can:
- Manage all your accounts through digital banking
- Open new accounts through our website
- Deposit checks using Mobile Check Deposit
- Utilize our Night Drop Boxes to make deposits
- Access cash through our MoneyPass network of 33,000+ surcharge-free ATM’s
We appreciate your flexibility and understanding during these unprecedented times. If you have any questions, we can be reached over the phone at (360) 754-3400 or via email.
Update: March 23, 2020 │Fraud Prevention Tips
As current events continue to evolve and we all adapt to many new changes in our daily lives, we wanted to share a few helpful reminders and tips.
Unfortunately, during times like these, there are criminals who try to take advantage of people’s fears and uncertainty by creating scams to gather sensitive financial information. It’s our goal to provide you with tools and resources to be vigilant in protecting your accounts.
Here are some tips to keep the scammers at bay:
- We will not ask you to send us your specific account details via email. If you receive an email regarding your accounts at Olympia Federal Savings, contact us directly at (360) 754-3400.
- As a safety precaution, don’t click on links from sources you don’t know.
- For the most up-to-date information about COVID-19, please directly visit the CDC website. Be diligent in your practices and be cautious of emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying they have information about the virus.
- Don’t respond to texts and emails about checks from the government. The details are still being worked out. Anyone who tells you they can get you money now, may not have your best intentions in mind. Be very cautious.
- Know who you’re buying from. Online sellers may claim to have in-demand products, like cleaning, household, and health and medical supplies when, in fact, they don’t.
- Ignore online offers for vaccinations. There currently are no vaccines or other prescription or over-the-counter products available to treat or cure the virus.
- Hang up on robocalls. Don’t press any numbers. Scammers are using illegal robocalls to take advantage of people.
- Do your homework when it comes to donations, whether through charities or crowdfunding sites. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.
- Remember to utilize tools like CardValet, which allows you to control your debit card right on your smartphone. Turn your debit card on or off when it’s needed. Set automatic alerts so you can instantly know about unusual or unauthorized card activity. Even set up location rules on where it can be used; including spending limits.
- Don’t forget to regularly review your bank statements to identify any unusual banking activity.
Please know that during these unsettling times, OlyFed remains strong and here to serve you. We’ve put together a COVID-19 Resources page for you on our website that provides useful and up-to-date information. If you have any questions, we can be reached over the phone Monday-Friday from 8:30 a.m. to 5:30 p.m. at (360) 754-3400 or via email.
Update: March 20, 2020 │Business Operations Update
Beginning on Monday, March 23rd, our Belfair Branch will be operating on limited business hours. The branch will be open Monday – Friday from 10 a.m. to 4 p.m. Please remember our digital banking resources and tools that are available for 24/7 banking support. We are also available over the phone Monday-Friday, 8:30 a.m. to 5:30 p.m. at (360) 754-3400. Thank you for your flexibility and understanding during these unprecedented times.
Update: March 17, 2020 │Customer & Community Resources
As we continue to receive calls and emails regarding resources for support and assistance in response to the current state of affairs in our community and across the globe, we wanted to be sure and put together some links to great information to help you, your organization or your family:
- Unemployment Help
- Credit Card Assistance
- Trouble Paying Rent
- Student Loan Deferment
- Short Term & Emergency Loans
- Utility Assistance
- Insurance Issues
- Avoiding Scams
- Programs to Help Individuals & Employers
- Helpful FAQ’s About Assistance
- Community Resources
- Latest Updates
- Tips for Protecting Yourself & Your Family
- Advice for the Public
- Myth Busters
- Guidance for Protecting Your Workplace
- Disaster Loan Program
- Guidance for Business & Employers
- Government Contracting
- Resources for Small Businesses
Update: March 13, 2020 │Temporary Adjustments to Business Operations
With our national, state and local governments declaring emergencies and all area school districts closing for an extended period of time we are experiencing limited staff availability along with concerns for the health and safety of our customers and employees. As a result, we are making some temporary adjustments to our business operations.
Beginning on Monday, March 16, all of our branches will offer drive-thru only support and services. Customers wanting to access a safe deposit box or meet with a banker in person will need to set up an appointment and should contact their local branch directly to make the necessary arrangements.
Please note that our Center for Business Banking, Commercial Lending and Wealth Management located at our Lacey Branch are also operating on an appointment-only basis at this time and clients should contact OFS Financial Services or our Business Banking team to establish any in-person meetings.
As our communities continue to be impacted, we will assess the capacity and abilities of each individual branch to serve the needs of our customers. We will be sure to post information and updates to our website and social media channels as decisions are made. We apologize for any inconveniences and we appreciate your flexibility and understanding during this unusual time. It is our goal to continue to provide the highest quality customer care and support.
In the meantime, please remember that we can continue to serve your banking needs through several digital options. You can:
- Open accounts online
- Manage your finances through online and mobile banking
- Access over 33,000 surcharge-free ATM’s through our MoneyPass Network
- Connect your debit and/or credit to your smartphone through Mobile Wallet
- Call us Monday-Friday from 8:30 a.m. to 5:30 p.m. at (360) 754-3400
- Bank by telephone 24/7 by calling (360) 754-9440
- Check on the status of your home loan online
- Apply for a personal loan online
- Apply for a home loan online
Due to the nature of the virus and for the well-being of our employees, customers and community members, we ask that anyone with symptoms please not visit our branches at this time. We are here to serve you over the phone, through secure email or through our digital banking tools noted above. We are grateful for your thoughtful and kind consideration.
Thank you for your trust and business. We look forward to continuing to serve your financial needs. Please take care.
Update: March 12, 2020│Loan Payment Questions & Assistance
Over the past few days, we’ve received questions from some of our Loan Customers inquiring about financial concerns should the Coronavirus continue to have a greater impact on our local economy.
We understand there may be instances in the near future where customers may find themselves facing financial difficulties. Please know, we are here to help and we encourage our customers who may be impacted to reach out to us to discuss how we might be of assistance.
We know each person and their circumstances are unique, so we will work with customers on an individual basis to help find a solution that will work best for everyone involved.
Should you find yourself needing assistance, please contact us at (360) 754-3400 or email.
Update: March 5, 2020 │The Precautions We’re Taking for Your Health & Safety
As concerns about the Coronavirus increase, we wanted to share what we’re doing here at OlyFed to proactively respond:
- We’ve communicated with our employees about the symptoms of COVID-19 and advised our team if they are sick to stay home and to check-in with their health care provider for advice and support. In addition, we are asking everyone to take additional precautionary health and safety efforts to reduce potential exposure.
- We have an Emergency Preparedness Policy to ensure we’re adequately equipped in the event of a local outbreak. Our team is meeting regularly to formulate response plans based on a number of possible scenarios.
- As a standard operating procedure, all of our facilities are cleaned every evening to safeguard the health and well-being of our employees and customers. Part of those cleaning procedures includes CDC recommended sterilizing measures such as disinfecting surfaces like counters, door handles, and touch screens. We have also instructed our employees to make cleaning touchpoints a high priority during the day and each office is equipped with hand sanitizer and cleaning products.
In the meantime, all of our branches remain open; however, please remember you can continue to:
As always, you can talk to a banker (Monday-Friday: 8:30 a.m. to 5:30 p.m.) at (360) 754-3400.
For ongoing updates on our response to this evolving situation, please visit this page.